E-shops

Be proactive and gain new insight and perspective into how your on-line customer service measures against your competitors.
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Mystery Shopping

Take a snapshot of your brand in action, assessing your customers’ shopping experience through certified mystery guests.
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Customer Surveys

ICCDS conducts detailed web-based customer satisfaction surveys that provide in-depth voice-of-customer responses.
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Customer Intercepts

Customer intercepts reveal what your customers buy. And what they ignore. Gain immediate and uncluttered customer insights.
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Social Media

Discover how SMART™ can deliver valuable insights that can improve your customer’s experience.
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Some of Our Clients
                                                       
ICC/Decision Services

ICC/Decision Services is a privately held company headquartered in New York City serving customers around the world. We offer more than 33 years of hands-on experience designing and executing highly successful Customer Experience Management programs.

Together our management team has more than a century of expertise developing creative solutions for some of the world’s leading retail brands in many of the largest retail vertical markets. With experience, customized tools, and a passion for your success, we partner with you to drive growth and get results.